It’s been a tough week for the airline industry. But in spite of it all, at least we can count on Southwest Airlines to keep its sense of humor.
After receiving a message earlier this week from Twitter user @xadoringpaige, who said she was being verbally abused by a flight attendant, Southwest Airlines customer service representative Linnea jumped right in to get to the bottom of the situation.
Linnea was hoping to get the flight attendant’s name so she could make it right. Instead, she got this:
After all that, a prank! But Linnea, perhaps a Britney fan herself, was undeterred, delivering this perfect mic drop response.
A spokeswoman for Southwest confirmed the exchange Wednesday evening, adding, “We take every inquiry seriously, but try not to take ourselves too seriously. This was an excellent example of one of our representatives taking great care to investigate a potential issue, and pivoting when the user revealed it was a joke.”
Southwest: 1, @xadoringpaige: 0.