Southwest Airlines gets trolled with fake complaint; its response is perfection

It’s been a tough week for the airline industry. But in spite of it all, at least we can count on Southwest Airlines to keep its sense of humor.

CHICAGO – APRIL 3: A Southwest Airlines jet takes off at Midway Airport April 3, 2008 in Chicago, Illinois. Officials from Southwest and other airlines will testify at a safety hearing on Capitol Hill today following recent cancellations of flights by Southwest, United, American and Delta airlines as jets were taken out of service for safety inspections. (Photo by Scott Olson/Getty Images)

After receiving a message earlier this week from Twitter user @xadoringpaige, who said she was being verbally abused by a flight attendant, Southwest Airlines customer service representative Linnea jumped right in to get to the bottom of the situation.

Courtesy of @xadoringpaige.
Courtesy of @xadoringpaige.

Linnea¬†was hoping to get the flight attendant’s name so she could make it right. Instead, she got this:

Courtesy of @xadoringpaige.

After all that, a prank! But Linnea, perhaps a Britney fan herself, was undeterred, delivering this perfect mic drop response.

Courtesy of @xadoringpaige.



A spokeswoman for Southwest confirmed the exchange Wednesday evening, adding, “We take every inquiry seriously, but try not to take ourselves too seriously. This was an excellent example of one of our representatives taking great care to investigate a potential issue, and pivoting when the user revealed it was a joke.”

Southwest: 1, @xadoringpaige: 0.

Author: Kristin Finan

Kristin Finan is a writer, editor and author. Learn more about her at

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